Darwin AI

24-hour conversations and “leads” vs “unique leads”

Join the conversations between the AI and your customers.

How does Human Intervention works in Darwin AI?

Conversation Assignment in Darwin AI

You’re going to set up your “Click to WhatsApp” ad in Meta so that, when someone taps the button, the chat opens with a prefilled message that includes UTMs in…

How to generate the UTMs in the predefined WhatsApp message (Meta Ads)

How the filters work in the Conversations section

How to leave feedback in conversations

This article describes the states of leads and conversations: Qualified, Escalated, and Recovered. It provides definitions and a journey example to improve commercial management.

Difference between qualified, escalated, and recovered contacts

This article explains the difference between a session (based on inactivity) and a conversation window (set by channel rules). It provides clear examples to understand how interactions are measured in…

Session vs Conversation Window: key differences

This article summarizes how message session windows work across WhatsApp, Instagram Direct Messages, and Facebook Messenger, and how Darwin AI currently handles each one.

Session Window Rules per Channel (FB Messenger, Instagram and WhatsApp)

In this guide, you’ll learn how to view, inside Darwin, the reasoning and decisions the AI takes for each response. This helps you better understand why it answers the way…

Visualization of the Artificial Intelligence Reasoning

Nahuel Gomez

Support Team

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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