Darwin AI

24-hour conversations and “leads” vs “unique leads”

Join the conversations between the AI and your customers.

How does Human Intervention works in Darwin AI?

Conversation Assignment in Darwin AI

You’re going to set up your “Click to WhatsApp” ad in Meta so that, when someone taps the button, the chat opens with a prefilled message that includes UTMs in…

How to generate the UTMs in the predefined WhatsApp message (Meta Ads)

How the filters work in the Conversations section

How to leave feedback in conversations

This article describes the states of leads and conversations: Qualified, Escalated, and Recovered. It provides definitions and a journey example to improve commercial management.

Difference between qualified, escalated, and recovered contacts

This article explains the difference between a session (based on inactivity) and a conversation window (set by channel rules). It provides clear examples to understand how interactions are measured in…

Session vs Conversation Window: key differences

Nahuel Gomez

Conversations

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