The Human Intervention feature allows users to manually step into conversations handled by Darwin AI.
This can happen in both ongoing and qualified/escalated conversations.
🛑 1.Intervening in an ongoing conversation
1. Pause the AI
To take control of an active chat, pause the AI ⏸️. This enables the manual message input field ✍️.
2. Write the message
After pausing and refreshing the chat 🔄, you can type your message.
Human messages appear in green 🟩, AI messages in blue 🟦.
You'll also see who sent each message 👤.
3. Continue the conversation
The user can respond normally 💬, allowing a natural back-and-forth.
4. Resume the AI
When ready to let Darwin AI take over:
Click Resume AI ▶️
Choose if it should reply to pending messages 📩 or only new ones 🆕.
📋 2.Intervening in qualified conversations
You can also intervene in already qualified conversations ✅.
For example, if a lead was escalated, access it through Darwin, send a message 📲 and continue without another number or platform.
This centralizes AI and human communication 🛠️.
🛤️ 3. Integration with Pipelines
If you use Pipelines, you can:
Access chats directly 📨
Pause the AI ⏸️
Intervene from there 💬
It simplifies centralized conversation management, either from the general list or team pipelines 👥.
🛤️ 4. Video Demo