🎯 Description
If you find a conversation where the AI didn’t respond properly and you think it can be improved, follow these steps to leave feedback on that response.
🔑 Access requirement
The feedback option is available for enabled Supervisor and Administrator roles.
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🧭 Step by step
1) Go to Menu > Conversations.
2) Select the relevant conversation.
3) On the specific message you want to comment on:
• For negative feedback, click 👎.
• For positive feedback, click 👍.
4) A pop-up will open to fill out:
— If you left negative feedback (👎):
• Problem type: select an option
- Response content
- Response style
- AI hallucination
• What’s wrong?: describe in as much detail and context as possible so your Operations Executive can implement the fix.
• What would be the correct reply?: write the response the AI should have sent or a valid example.
• Priority: select Low / Medium / High / Urgent.
• Submit: click “Submit”.
— If you left positive feedback (👍):
• What did you like?: describe what went well (content, style, tool usage, tone, etc.).
• Submit: click “Submit”.
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📌 Keep in mind
Feedback is not implemented automatically. The Operations Executive in charge of your account will review the feedback and make the corresponding changes based on the information provided.
