How to use the Remove Tags tool

This tool removes HTML tags, for example:

One case in point: this tool can "clean" the text of an email by removing tags. This type of markup can also come from other systems, such as Intercom chat text, among others.

Setting up the tool is quite simple: add the tool and specify the parameter containing the text you want to "clean."

In our example, we receive an email from HubSpot and pass the "HTML message" parameter to the tool.

The result of the tool would be the following:

Part of the incoming data with HTML tags.

Cleaned-up text (final result).

This "cleaned data" can be sent, for example, to a note in a CRM (Intercom conversation text, among others).

Many help desk systems, including Zoho Desk, store ticket comments and notes in HTML format. When this content is sent to another application, such as Slack, the message may contain HTML tags that make it hard to read.

For example, a ticket comment might contain:

Instead of showing clean text, Slack may display the formatting tags or extra markup. The Remove Tags tool strips out the HTML tags and returns plain text, ready to use in notifications, messages, or records in other systems.