1) Access
• Go to Channels.
• On the desired line, click “Manage”.
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Available tabs
1) Templates
• View all templates associated with the WhatsApp Business account.
• Create new templates and sync their status with Meta.
• Useful for reviewing approvals (“Approved”, “Pending”, “Rejected”) and keeping the catalog up to date. 📄🔄
2) WABA
• Check the phone-quality status of the account (number quality).
• Verify the allowed messaging limit for the line. 📈📞
• Helps anticipate restrictions and plan campaigns.
3) Profile
• Edit WhatsApp profile information: description, image, location, website, and more. 🖼️📍🌐
• Keeping it updated improves trust.
4) Events
• Review the channel’s event history: template status changes, account name updates, spam alerts, etc. 🧾⚠️
• Ideal for audits and troubleshooting.
5) Pipeline
• Choose the pipeline that will be used as the “initial” one when someone starts a conversation. 🔀
• Make sure to select the correct funnel to route conversations from the first message.