🧠 What kind of memory does the AI have?
- The AI does have memory per phone number.
- Each time the same number talks to the agent, new session IDs are created.
- In each session, a summary of the previous one is stored so the AI remembers the context.
👉 Example: if a customer chatted yesterday and writes again today, the AI uses the summary and doesn’t start from scratch.
📚 What kind of information does the AI understand?
1. Text in prompts (FAQs, scripts, business rules).
2. Long PDFs (FAQs/manuals). Send them to your account executive to upload them to the system so the AI can respond using that information.
3. Images and attachments it receives (JPG/PNG/PDF). The AI can understand the content (extracts text and key elements) and use it to reply. If you want them to remain available permanently, they must be uploaded to the knowledge base.
4. WhatsApp audio messages. The AI receives audio (it transcribes it automatically) and can reply in audio.
5. Data in Google Sheets. The AI can read information in real time from a connected Google Sheet (for example: stock, prices, appointments). To use it, share the sheet with your account executive to link it. Recommendations: clear headers in the first row, avoid merged cells, and don’t change column names. Reading is real-time and read-only.
📤 What can the AI send?
- Audio replies on WhatsApp.
- Images and PDFs that are already uploaded to its knowledge base.
Note: The AI cannot create images or PDFs from scratch, but it can send those that were previously uploaded (catalogs, flyers, instructions, sample quotes, etc.).
✅ Quick tips
- If you want the AI to send a specific file, share it with your account executive to upload it to the knowledge base and link it to the corresponding response.
- For images, aim for good quality and legibility to improve understanding.