Darwin AI continues to evolve to help you automate business processes with artificial intelligence. In this guide, we present the platform's main new features, designed to help you easily manage your AI Workers and improve your customers' experience. Watch the video to understand the details:
👥 Managing a Workforce of AI Workers
You can now create and manage multiple AI Workers directly from the platform. Each one can be specifically trained to perform dedicated tasks such as:
Sales
After-Sales
Technical Support
Surveys
Collections
Additionally, you can:
Assign distinct personalities to each Worker.
Provide personalized context so they respond in alignment with your business voice.
Define specific stages within a conversation, determining which moments should be handled by AI and which should be escalated to humans.
⚙️ Simpler and More Visual Training
Training an AI Worker is now faster and much more intuitive:
Simulate: Start a sample conversation to test how the AI should behave.
Adjust: Add or modify lines in the prompt to seamlessly fine-tune its responses.
Monitor: Observe in real-time how the AI's behavior changes as you adjust its instructions.
🔁 Transfers, Pauses, and Human Control
With these new functionalities, you gain total oversight of your operations. You can:
Transfer conversations seamlessly between AI Workers and human users.
Assign conversations to specific human agents within the platform.
Pause the AI and take manual control of the interaction at any given moment.
This provides your team with greater flexibility to manage sensitive, escalated, or highly complex situations.
📊 Pipelines: Visualize Everything in Real-Time
Using the Pipelines tool, you have a complete operational overview. You can:
View all currently active conversations.
Know exactly what stage of the process each conversation is in.
Measure the performance and success rate of each Worker based on their configured objectives.
🧑💻 Human Support Always Available
Even though training an AI Worker is now much simpler and entirely in your hands, our team remains fully available to help you implement, optimize, or adjust any workflow you might need, just as we always have.